Frequently Asked Questions
What is your shipping and processing time
All orders are processed and shipped within 3 to 5 business days. You'll receive a shipment notification email with a tracking number as soon as your package ships!
Package will generally arrive within 3 business days.
Do you accept Returns?
If you are unhappy with your purchase, please return your item(s) to us within 30 days for refund or exchange. We will gladly issue a refund* as long as the item(s) are unopened, in the original packaging and not damaged. * Shipping and Handling is not refundable.
Which locations do you currently ship to?
Currently, we only ship within the United States. We’re working on expanding to international shipping, so stay tuned for updates! If you have any specific requests, feel free to reach out, and we'll do our best to assist you.
What should I do if I receive the wrong item?
If you receive the wrong item, please contact us at orders@genkiskincare.com and we'll resolve the issue as quickly as possible.
STILL NEED HELP?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.